ServiceNow Certified System Administrator Certificate Dumps 2024 | Free Part -1 | MNC Answers
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Exam : CSA
Title : ServiceNow Certified System Administrator
Vendor : ServiceNow
Version : V12.75
Please find remaining MCQs in the link given below!
NO.1 Which would NOT appear in the History section of the Application Navigator?
⦁ Records
⦁ UI Pages
⦁ Lists
Forms
Answer: B
NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item?
⦁ Maintain Categories
⦁ Maintain Items
⦁ Content Items
⦁ Items
Answer: B
NO.3 Which term refers to application menus and modules which you may want to access quickly and often?
⦁ Breadcrumb
⦁ Favorite
⦁ Tag
⦁ Bookmark
Answer: B
NO.4 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
⦁ report
⦁ workflow
⦁ event
⦁ task
Answer: D
NO.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
⦁ onSubmit
⦁ onUpdate
⦁ onCellEdit
⦁ onLoad
⦁ onEdit
⦁ onChange
⦁ onSave
Answer: A C D F
NO.6 What is a formatter? Select one of the following.
⦁ A formatter allows you to configure applications on your instance
⦁ A formatter is a form element used to display information that is not a field in the record
⦁ A formatter allows you to populate fields automatically
⦁ A formatter is a set of conditions applied to a table to help find and work with data
Answer: B
NO.7 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
⦁ The CMDB contains data about tangible and intangible business assets
⦁ The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
⦁ The CMDB archives all Service Management PaaS equipment metadata and usage statistics
⦁ The CMDB contains ITIL process data pertaining to configuration items
Answer: A
NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow?
⦁ A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
⦁ Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
⦁ A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
⦁ A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
Answer: C
NO.9 Which of the following statement describes the purpose of an Order Guide?
⦁ Order Guides restrict the number of items in an order to only one item per request
⦁ Order Guide provide a list of guidelines for Administrators on how to set up item variables
⦁ Order Guide provide the ability to order multiple, related items as one request
⦁ Order Guides take the user directly to the checkout without prompting for information
Answer: C
NO.10 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
⦁ Form
⦁ List
⦁ Dashboard
⦁ Timeline
Answer: C
NO.11 What is a Dictionary Override?
⦁ A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
⦁ A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
⦁ A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
⦁ A Dictionary Override sets field properties in extended tables
Answer: D
NO.12 Record numbers have to be manually incremented
True
⦁ False
Answer: B
NO.13 Service Now is a single-instance, multiple tenant architecture?
⦁ True
⦁ False
Answer: B
NO.14 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
⦁ Service Processes
⦁ User Permissions
⦁ Tables and Fields
⦁ A Database
⦁ The Dependency View
Answer: A C D E
NO.15 UI Policy can make fields read-only, mandatory, or hidden.
⦁ True
⦁ False
Answer: A
NO.16 What are the two aspects to LDAP Integration?
⦁ Data Population
⦁ Data formatting
⦁ Authorization
⦁ Authentication
Answer: A D
NO.17 Buttons, form links, and context menu items are all examples of what type of functionality?
⦁ Business Rule
⦁ UI Action
⦁ Client Script
⦁ UI Policy
Answer: B
NO.18 Which one of the following statements is a recommendation from ServiceNow about Update Sets?
⦁ Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
⦁ Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
⦁ Use the Baseline Update Set to store the contents of items after they are changed the first time
Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
Answer: A
NO.19 What are the four knowledge workflows available in the ServiceNow base instance?
⦁ Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
⦁ Instant Publish: Immediately publishes a draft article without requiring an approval
⦁ Instant Retire: Immediately retires a published article without requiring an approval
⦁ Retire Knowledge: Moves a knowledge article to the retired state.
Answer: A
NO.20 Which three Variable Types can be added to a Service Catalog Item?
⦁ True/False, Multiple Choice, and Ordered
⦁ True/False, Checkbox, and Number List
⦁ Number List, Single Line Text, and Reference
⦁ Multiple Choice, Select Box, and Checkbox
Answer: D
NO.21 How is the Event Log different from the Event Registry?
⦁ Event Log contains generated Events, the Event Registry is a table of Event definitions
⦁ Event Log is formatted in the Log style, the Event Registry displays different fields
⦁ Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
⦁ Event Log is the same as the Event Registry
Answer: A
NO.22 What are the three components of a filter condition?
⦁ Table
⦁ Value
⦁ Field
⦁ Operator
Answer: B C D
NO.23 There are common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
⦁ Homepage: Consists of navigational elements, functional controls, and platform information.
⦁ List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.
⦁ Form: Data is entered into ServiceNow through forms
⦁ Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.
⦁ Maps: Display ServiceNow data graphically on a Google map
Timelines: Used to track tasks or projects
Answer: C
NO.24 What is the purpose of a Related List?
⦁ To create a one-to-many relationship
⦁ To dot-walk to a core table
⦁ To present related fields
⦁ To present related records
Answer: D
NO.25 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
⦁ Service Catalog variables can only be used in Record Producers
⦁ Service Catalog variables can only be used in Order Guides
⦁ Service Catalog variables cannot affect the order price
⦁ Service Catalog variables are global by default
Answer: D
NO.26 Which are valid Service Now User Authentication Methods? (Choose three.)
⦁ XML feed
⦁ Local database
⦁ LDAP
⦁ SSO
⦁ FTP authentication
Answer: B C D
NO.27 Which tool is used to have conversations with logged-in users in real-time?
⦁ Connect Chat
⦁ Now Messenger
⦁ User Presence
⦁ Comments
Answer: A
NO.28 Which of the following allows a user to edit field values in a list without opening the form?
⦁ Data Editor
⦁ Edit Menu
⦁ List Editor
⦁ Form Designer
Answer: C
NO.29 In what order should filter elements be specified?
⦁ Field, Operator, then Value
⦁ Field, Operator, then Condition
⦁ Operator, Condition, then Value
⦁ Value, Operator, then Field
Answer: A
NO.30 What is a Record Producer?
⦁ A Record Producer is a type of Catalog Item that is used for Requests, not Services
⦁ A Record Producer creates user records
⦁ A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
⦁ A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
Answer: D
NO.31 Which one of the following statements is true about Column Context Menus?
⦁ It displays actions such as creating quick reports, configuring the list, and exporting data
⦁ It displays actions related to filtering options, assigning tags, and search
⦁ It displays actions related to viewing and filtering the entire list
⦁ It displays actions such as view form, view related task, and add relationship
Answer: A
NO.32 Which of the following is true of Service Catalog Items in relation to the Service Catalog?
⦁ They run behind the scenes.
⦁ They are the building blocks.
⦁ They are optional.
⦁ They provide options.
Answer: B
NO.33 What are the main UI component(s) of the ServiceNow Platform?
⦁ Banner Navigator
⦁ Banner Frame
⦁ Application Frame
⦁ Application Navigator
⦁ Content Menu
⦁ Content Frame
Answer: B D F
NO.34 The baseline Service Catalog homepage contains links to which of the following components?
⦁ Record Producers, Order Guides, and Catalog Items
⦁ Order Guides, Item Variables, and Workflows
⦁ Order Guides, Catalog Items, and Workflows
⦁ Record Producers, Order Guides, and Item Variables
Answer: A
NO.35 Access Control rules may be defined with which of the following permission requirements? (Choose three.)
⦁ Roles
⦁ Conditional Expressions
⦁ Assignment Rules
⦁ Scripts
⦁ User Criteria
⦁ Groups
Answer: A B D
NO.36 Which are states that you can make a field on a form using UI Policy?
⦁ read-only
⦁ write-only
⦁ Necessary
⦁ Mandatory
⦁ Empty
⦁ Hidden
Answer: A D F
NO.37 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
⦁ Banner Image
⦁ Record Number Format
⦁ Browser Tab Title
⦁ System Date Format
⦁ Form Header Size
Answer: A C D
NO.38 database live at the Data Center.
⦁ True
⦁ False
Answer: A
NO.39 is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
Answer: Server
NO.40 Which one of the following statements applies to a set of fields when they are coalesced during an import?
⦁ If a match is found using the coalesce fields, the existing record is updated with the information being imported
⦁ If a match is not found using the coalesce fields, the system does not create a Transform Map
⦁ If a match is found using the coalesce fields, the system creates a new record
⦁ If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Answer: A
NO.41 What information does the System Dictionary contain?
⦁ The human-readable labels and language settings
The definition for each table and column
⦁ The information on how tables relate to each other
⦁ The language dictionary used for spell checking
Answer: B
NO.42 What is the Import Set Table?
⦁ A table where data will be placed, post-transformation
⦁ A table that determines relationships
⦁ A staging area for imported records
⦁ A repository for Update Set information
Answer: C
NO.43 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
⦁ Answer Agent
⦁ live Feed
⦁ Virtual Agent
⦁ Connect Chat
Answer: C
NO.44 Reports can be created from which different places in the platform? (Choose two.)
⦁ List column heading
⦁ Metrics module
⦁ Statistics module
⦁ View / Run module
Answer: A D
NO.45 Which one of the following statements best describes the purpose of an Update Set?
⦁ An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
⦁ By default, an Update Set includes customizations, Business Rules, and homepages
⦁ An Update Set is a group of customizations that is moved from Production to Development
⦁ By default, the changes included in an Update Set are visible only in the instance to which they are applied
Answer: A
NO.46 When using the Load Data and Transform Map process, what is the Mapping Assist used for?
⦁ Mapping fields using the Import Log
⦁ Mapping fields using Transform History
⦁ Mapping fields using an SLA
⦁ Mapping fields using a Field Map
Answer: D
NO.47 The display sequence is controlled in a Service Catalog Item using which of the following?
⦁ The Default Value field in the Catalog Item form
⦁ The Sequence field in the Catalog Item form
⦁ The Order field in the Variable form
⦁ The Choice field in the Variable form
Answer: C
NO.48 A group is stored in which table?
⦁ Group[user group]
⦁ Group[sys_user]
⦁ Group[sys_user_group]
⦁ Group[sys_user_group_profile]
Answer: C
NO.49 When working on a form, what is the difference between Insert and Update operations?
⦁ Insert creates a new record and Update saves changes, both remain on the form
⦁ Insert creates a new record and Update saves changes, both exit the form
⦁ Insert saves changes and exits the form, Update saves changes and remains on the form
⦁ Insert saves changes and remains on the form, Update saves changes and exits the form
Answer: D
NO.50 What is the purpose of flagging an article in a knowledge base?
⦁ To mark an article to read later.
⦁ Allow a user to submit feedback about an article
⦁ Reporting an error
Answer: B
NO.51 What is the master table that contains a record for each table in the database?
⦁ [sys_master_db]
⦁ [sys_db_object]
⦁ [sys_master_object]
⦁ [sys_object_db]
Answer: B
NO.52 Which technique is used to get information from a series of referenced fields from different tables?
⦁ Table-Walking
⦁ Sys_ID Pulling
Dot-Walking
⦁ Record-Hopping
Answer: C
NO.53 Which one of these applications is available to all users?
⦁ Change
⦁ Incident
⦁ Facilities
⦁ Self-Service
Answer: D
NO.54 Tables are made up of which of the following?
⦁ records
⦁ lists
⦁ forms.
⦁ fields
Answer: A D
NO.55 A knowledge article must be which of the following states to display to a user?
⦁ Published
⦁ Drafted
⦁ Retired
⦁ Reviewed
Answer: A
NO.56 What are the 6 methods available for user authentication?
⦁ Local Database: The user name and password in their user record in the instance database.
⦁ Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
⦁ LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
⦁ SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
⦁ OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
⦁ Digest Token: An encrypted digest of the user name and password in the user record.
Answer: A B C D E F
NO.57 Knowledge articles within a knowledge base are grouped by category.
⦁ True
⦁ False
Answer: A
NO.58 A REQ number in the Service Catalog represents...
⦁ the order number.
⦁ the stage.
⦁ the task to complete.
⦁ the individual item in the order.
Answer: A
NO.59 As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
⦁ A metric is a report gauge used on homepages to display real-time data
⦁ A metric is a time measurement used to report the effectiveness of workflows and SLAs
⦁ A metric is used to measure and evaluate the effectiveness of IT service management processes
⦁ A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Answer: C
NO.60 Knowledge Base Search results can be sorted by which of the following? (Choose three.)
⦁ Most recent update
⦁ Popularity
⦁ Relevancy
⦁ Manager assignment
⦁ Number of views
Answer: A C E
NO.61 Which of the following statements is true when a new table is created by extending another table?
⦁ The new table archives the parent table and assumed its roles in the database
⦁ The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
⦁ The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
⦁ The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Answer: C
NO.62 What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
⦁ RITM (Number)>REQ (Number)>PROCUREMENT (Number)
⦁ REQ (Number)>RITM (Number)>PROCUREMENT (Number)
⦁ REQ (Number)>RITM (Number)>TASK (Number)
⦁ FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Answer: C
NO.63 What refers to an application or system that accesses a remote service or another computer system, known as a server?
Server
⦁ Client
⦁ Script
⦁ Policies
Answer: B
NO.64 Which one statement correctly describes Access Control rule evaluation?
⦁ Rules are evaluated using roles. The role with the most permissions evaluates the rules first
⦁ If more than one rule applies to a row, the older rule is evaluated first
⦁ If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
⦁ Rules are evaluated from the general to the specific, so a table rule must be active to continue
Answer: C
NO.65 When searching using the App Navigator search field, what can be returned? (Choose four.)
⦁ Names of Applications and Modules
⦁ Names of Modules
⦁ Names of Applications
⦁ Favorites
⦁ History Records
⦁ Titles of Dashboard Gauges
Answer: A B C D
NO.66 How are Workflows moved between instances?
⦁ Workflows are moved using Update Sets
⦁ Workflows are moved using Transform Maps
⦁ Workflows are moved using Application Sets
⦁ Workflows cannot be moved between instances
Answer: A
NO.67 A Service Catalog may include which of the following components?
⦁ Order Guides, Exchange Rates, Calendars
⦁ Order Guides, Catalog Items, and Interceptors
⦁ Catalog Items, Asset Contracts, Task Surveys
⦁ Record Producers, Order Guides, and Catalog Items
Answer: D
NO.68 Which application is used to change the number format per table?
⦁ Number Maintenance
⦁ System Maintenance
⦁ Table Maintenance
⦁ Record Maintenance
Answer: A
NO.69 What is a way that you can mark a knowledge article for review?
⦁ Flag article
⦁ Review
Bookmark
⦁ On Hold
Answer: A
NO.70 What are the 5 provided Roles by ServiceNow?
⦁ System Administrator: The admin role provides access to all platform features, applications, functions and data.
⦁ Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
⦁ Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
⦁ Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
⦁ Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.
Answer: A B C D E
NO.71 UI Action can prompt that an Incident has been successfully submitted.
⦁ True
⦁ False
Answer: A
NO.72 What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
⦁ User conditions
⦁ User info
⦁ User Criteria
⦁ User permissions
Answer: C
NO.73 What is a schema map?
⦁ A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
⦁ A schema map graphically organizes the visual task boards for the CMDB
⦁ A schema map graphically displays the Configuration Items that support a business service
⦁ A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
Answer: D
NO.74 What is the function of user impersonation?
Testing and visibility
⦁ Activate verbose logging
⦁ View custom perspectives
⦁ Unlock Application master list
Answer: A
NO.75 What is the platform name for the User table?
⦁ u_users
⦁ sys_users
⦁ x_users
⦁ sys_user
Answer: D
NO.76 A User is stored in which table?
⦁ User [sys_user]
⦁ User [ sys_user_group]
⦁ User [ syst_user_profile]
⦁ User [user_profile]
Answer: A
NO.77 What is the difference between UI Policy and UI Action?
⦁ UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.
⦁ UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.
Answer: B
NO.78 Where can Admins check which release is running on an ServiceNow instance?
⦁ Memory Stats module
⦁ Stats module
⦁ System.upgraded table
⦁ Transactions log
Answer: B
NO.79 Which group of permissions is used to control Application and Module access?
⦁ Access Control Rules
⦁ UI Policies
⦁ Roles
⦁ Assignment Rules
Answer: C
NO.80 What is generated from the Service Catalog once a user places an order for an item or service?
⦁ A change request
⦁ An Order Guide
A request
⦁ An SLA
Answer: C
NO.81 Which type of tables may be extended by other tables, but do not extend another table?
⦁ Base Tables
⦁ Core Tables
⦁ Extended Tables
⦁ Custom Tables
Answer: A
NO.82 Service Now uses what term to describe all the data saved within a particular form?
⦁ Fields
⦁ Form
⦁ Record
⦁ Lists
Answer: C
NO.83 Where would you go in ServiceNow to order services and products offered by various departments?
⦁ Service Catalog
⦁ Self Service
⦁ Service Department
⦁ Customer Service
Answer: A
NO.84 Table Access Control rules are processed in the following order:
⦁ any table name (wildcard), parent table name, table name
⦁ table name, parent table name, any table name (wildcard)
⦁ parent table name, table name, any table name (wildcard)
⦁ any table name (wildcard), table name, parent table name
Answer: B
NO.85 Configuration will not affect what others see on their forms.
⦁ True
⦁ False
Answer: B
NO.86 Data Policy can enforce mandatory data on import.
True
⦁ False
Answer: A
NO.87 What displays a set of records from a table?
⦁ View
⦁ Dashboard
⦁ Panel
⦁ List
Answer: D
NO.88 A role is recorded in which table?
⦁ Role[sys_user]
⦁ Role[sys_user_profile]
⦁ Role[sys_user_record]
⦁ Role[sys_user_role]
Answer: D
NO.89 Which of the following is used to initiate a flow?
⦁ A Trigger
⦁ Core Action
⦁ A spoke
⦁ An Event
Answer: A
NO.90 What are the two pathways to view feedback left on a published article?
⦁ Knowledge > articles > My Flagged
⦁ Knowledge base > my knowledge > flagged articles
⦁ Knowledge > My articles > Flagged
⦁ Knowledge > articles > published
Answer: A D
NO.91 Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
⦁ They direct the user to a record producer
⦁ They direct the user to a catalog property
⦁ They direct the user to a catalog UI policy
⦁ They direct the user to a catalog client script
Answer: A
NO.92 From the User menu, which actions can a user select? (Choose three.)
⦁ Send Notifications
⦁ Log Out ServiceNow
⦁ Elevate Roles
⦁ Impersonate Users
⦁ Order from Service Catalog
⦁ Approve Records
Answer: B C D
NO.93 Business Rules are used to enforce mandatory data on a form.
⦁ True
⦁ False
Answer: B
NO.94 What is a characteristic of importing data into ServiceNow?
⦁ An existing Transform Map can be used one time on the same import set
⦁ Coalesce fields are used only after running Transform
⦁ Any user can manage and set up import sets
⦁ An existing Transform Map can be used multiple times on the same import set
Answer: D
NO.95 Each knowledge bases can have unique life cycle workflows, user criteria, category structures, and management assignments.
⦁ True
⦁ False
Answer: A
NO.96 Which statement is true about business rules?
⦁ A business rule must run before a database action occurs
⦁ A business rule can be a piece of JavaScript
⦁ A business rule must not run before a database action occurs
⦁ A business rule monitors fields on a form
Answer: B
__________________________________________________________________
1.
What section on a task record would you use to see the most recent update made to a record?
i) Journal
ii) Timeline
iii) update log
iv) audit log
v) diary
vi) activity
1. What are examples of UI actions, relating to lists? choose four answers?--doubt
a) List buttons
b) list context menu
c) list choices
d) list links
e) list control
f) lists overwrite
2. which feature allows you to automate business logic for a particular application or process such
as approvals, task, notifications, and record Operations?
a) Flows
b) Action sequence
c) Flow diagrams
d) action sets
e) task flows
3. when a Flow runs an action, it generates a runtime value, which stays the same for the duration
of the flow. what is the name of that runtime value?
a) data pill runtime value
b) sequence runtime value
c) starting runtime value
d) trigger runtime value
e) input runtime value
4. the employee on-boarding team has asked for a way for managers to order computers, monitors,
business cards, and cell phones for new employees. how would you proceed to meet this
requirement?
a) create order guide
b) create requested item
c) create record producer
d) create on boarding bot
5. which resource would you use to determine if a specific user could contribute to a particular
knowledge base?
a) User criteria diagnostics
b) Sn_kb_author role
c) User criteria job log
d) knowledge author group
e) KB author group
6. If a knowledge base has no access details specified. what users are able to read articles in that
knowledge base?
a) no users
b) itil users
c) users with kb_user role
d) any user with an articles for permalink
e) any active user
7. while showing a customer their incident form, they ask to change the priority field title to display
their internal terminology Pvalue. how would you do that? choose two answers?
a) right click on priority and select configure dictionary
b) right click on priority and select configure label
c) right click on priority and select configure display settings
d) right click on priority and select configure column
8. what access does a user need to be able to import articles to a knowledge base?
a) Sn_Knowledge_import
b) Sn_knowledge_contribute
c) can contribute
d) sn_knowledge_write
e) can write
f) can import
9. what controls the publishing and retiring process for knowledge articles?
a) workflow designer
b) workflows
c) state life cycle
d) approval policies
e) approval definitions
10. what is an advantage of defining relationship types between ci classes?
a) Improves data quality, as the CIs will automatically be related when CMDB is activated.
b) it prevents users from relating CIs incorrectly.
c) it automates the loading of the ci dependency view.
d) makes relating CIs easier, because predefined relationship suggests which type of CIs
should be
11. when using the CI dependency view, how would you view the relationship between one CI and
another CI?
a) right click, view relationship
b) Click on the plus to expand cluster
c) click down arrow, view relationship
d) Hover on connection line
12. Of the Ci tables, which is a base table of the CMDB hierarchy?
a) ECMDB
b) Cmdb_rel_ci
c) Cmdb_ci
d) cmdb
e) Ecmdb_rel_ci
f) Ecmdb_ci
13. what table acts as a staging area for records imported from a data source?
a) staging table
b) temp table
c) transform table
d) import set row table
14. which field (or fields) is used as a unique key during imports?
a) Sys IDs
b) match fields
c) coalesce fields
d) key fields
15. what module enables an administrator to define destinations for imported data on any
ServiceNow table?
a) field transform
b) schema map
c) import map
d) transform map
16. the customer wants all users to have access to the records in the offerings table. what setting on
access control definition would you use to grant access to all of the offering table records?
a) Offering. None
b) None. Offering
c) Offering. Name
d) Offering
17. a manager wants to review a snapshot of month end sales performance data, as compared to
sales target. in addition, the manager wants to able to see those monthly numbers trended
overtime and forecasted into the future. what capability do you suggest for this manager?
a) schedule reports, accustoms snapshot table and projection report
b) scheduled reports, a custom snapshot table and a trend report.
c) performance analytics.
d) scheduled reports and excel
e) key performance indicators.
18. which component of a table contains a piece of data for one record?
a) Field
b) Factor
c) data point
d) item
e) element
19. what do you click when you have made modifications to your report, and you want to see the
results without saving?
a) Run
b) Execute
c) Test
d) Preview
e) try it
20. The report designer contains different sections for configuring your report. which section is used
to specify grouping and calculations to be run against the data?
a) Data
b) Format
c) Configure
d) Style
e) group by
21. what section on the notes tab shows the history of the work documented on the record?
a) Journal
b) Activity
c) Timeline
d) audit log
e) diary
22. Your customer wants to update a notification, so it is sent to the caller and also to the manager of
the caller. how would you approach this requirement?
a) Set who will receive to subscribable
b) on the send to tab, add caller field, dot walk to caller’s manager to add manager.
c) Create workflow and include a notification in the workflow
d) on who will receive tab, select copy manager checkbox.
e) on who will receive tab, add caller field, dot walk to caller’s Manager to add managers.
23. An IT User calls the service desk Because they need to work on task records. all they can see his
self-service on their homepage when they log into the service now instance. what issue could
explain this? choose two answers?
a) their user record was not approved by their managers
b) that user account does not belong to any group which contains the ITIL role.
c) their user account is not logged in property
d) their user account does not have itil role
e) That user account failed LDAP authentication
24. What type of rules specify which user groups are responsible to work on different types of tasks?
a) On call
b) Assignment
c) Routing
d) Calendar
e) Escalation
25. using the module. system properties> my company. what branding options are available?
a) banner image, banner text, colour scheme
b) company name, company logo
c) banner image, banner text
d) company name, company logo, colour scheme
26. From form designer, how would you define a section, so it displays as a tab?
a) Click the gear and check the tab option
b) Click context menu > configure tabs
c) add .tab to the end of the section name
d) add _tap to the end of the section name
e) name the section
27. When looking at a long list of records, you want to quickly filter, to show only those which have
category of hardware. How might you do that?
a) on breadcrumbs, click > icon, type hardware and click enter
b) right click on the magnifier, type hardware and click enter
c) click funnel icon, type hardware and click enter.
d) on the list, locate and right click on the value Hardware, select show matching
e) on the category column header, right click and select show > hardware.
28. groups are defined at what?
a) An escalation pod
b) a collection of subject matter experts
c) a department
d) A team of users
e) A correction of users
29. what is the best way to learn about performance analytics?
a) use the ServiceNow wiki
b) schedule a demo with ServiceNow sales team
c) take a service now performance analytics course on now learning
d) activate the plugin on your production environment and start the default data collectors.
30. A subject matter expert routinely receives task which have been worked by first and level support
before receiving the assignment. what could you suggest, to make it easier for the expert to read
only the work notes in the activity log?
a) click contexts menu > work notes view
b) click funnel icon and select only work notes
c) click Context menu > history
d) click personalise icon and select activity stream
e) right click form header > form layout > add work note section
31. for a customer’s inventory application, several inventory applications fields on a needed-on
inventory ticket. this ticket will be assigned to inventory support team members. how would you
start to implement this requirement?
a) create inventory table as a new base table. then add inventory specification fields as
needed.
b) create inventory table with the inventory specification fields. in create view between the
inventory and task table.
c) create the inventory table with the inventory specification fields. then create many to many
relationships between the inventory and the task table.
d) create inventory table as an extended table from the task table. then add the inventory specification fields, as needed.
32. when using the report designer, it is best practice to make copy of an existing report then make
modification to your copy of that report. when viewing the report inside the designer, how would
you make a copy of the report?
a) click on the paper icon and select create new.
b) click on the down triangle and select insert and stay
c) click on the properties tab and select save as
d) click on context menu and select insert and stay
e) click on the funnel icon and create copy
33. your customer has a human resource knowledge base, which is only accessible to members of the
human resource department. A new procedure regarding employee quarterly reviews needs to
be published to the knowledge base but should be only visible to HR manager. how would you
meet this requirement?
a) on the knowledge base, add user criteria with the manager can read script to the can read
list, publish article to any category.
b) on the knowledge article, add an access control for HR manager group on the can read list,
then publish article to any category
c) on the knowledge base, create an HR manager category, add user criteria for HR manager
group on the categories can read list, then publish the article to that category.
d) on the knowledge article, add user criteria for HR manager group on the can read list, then
publish article to any category
34. while testing a catalog item for ordering an expensive computer, the mandatory approval is being
skipped for requester Bob Smith, but not for any of the other requests. what could explain the
issue?
a) the manager does not have a delegate assigned
b) there is a business rule, excluding bob Smith with from any approvals
c) the Bob Smith user account, does not have a manager specified-Anjali
d) Bob Smith is a VIP
e) Bob Smith does not have a delegate set up on his account
35. what module do you use to access the report that are available to you?
a) self-service> my reports
b) reports> overview
c) report's> home page
d) report's> view/run
e) self-service> my dashboards
36. Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2
answers?
a) Comply with ISO audit requirements
b) smaller update sets can be imported to production during business hours
c) reduce potential conflicts
d) improve ability to troubleshoot issues with the default update set
e) make it easier to identify and review changes
f) keeps update set logs shorter
g) Make it easier for developers to organise their work
37. which flow components allow you to specify when a flow should be run?
a) Trigger and condition
b) trigger and condition pill
c) condition and table
d) scope and trigger condition
e) trigger criteria and clock
38. a customer has asked for the following updates to a form: make resolution code mandatory,
when state is changed to resolved, hide major incident checkbox, unless logged in user as major
incident manager role. what type of rules would you use to implement this requirement?
a) field Lipper
b) UI policy and actions
c) UI design
d) dictionary design
e) form constraint
39. what utility enables process owners to other cross enterprise workflows within a single unified
process?
a) Flow editor
b) floor designer
c) workflow manager
d) process owner dashboard
e) process workflow designer
f) process automation designer
g) process flow manager
40. which type of script runs in the browser?
a) flow designer actions
b) script includes
c) business rules
d) ACL scripts
e) transform maps
f) UI policies and client scripts
41. the wait time for end user is based on the round trip between the client and the server. What
activities are included in the round trips?
a) Submit+ query
b) request+ response
c) insert+ verify
d) save+ update
e) write+ read
42. What instance resource allows you to access guided tours, information about actions, and
instruction on how to use inputs and outputs in your flow?
a) Getting started
b) Wiki
c) help panel (question mark Icon)
d) Docs
e) user guide
f) community
43. here is as example of the criteria set for a knowledge base: Companies: ACME North America,
department: HR, groups: ACME MANAGERS, Match all: yes. in this example, what user would
have access to this knowledge base?
a) members of the acme managers group, and HR department, regardless of geography.
b) Employees of the ACME North America, who are members of HR department or the ACME
managers group
c) members of the ACME Manager group, who are also members of HR departments and part
of ACME North America
d) users which are members of either ACME North America, or HR department or ACME
Managers group
44. What is a set of condition applied to a table list to show as subset of the data?
a) Mask
b) Divisor
c) Filter
d) Funnel
e) Query
45. what are the different ways you can create a favourite for a particular record? Choose two
answers?
a) from the record related links, click add favourites
b) from the record form header, click the star icon
c) from the record form header, click additional action menus and select create favourite
d) from list, click the star icon
e) from list, drag record number to favourites on the navigator.
f) from the record form header, click paperclip icon.
46. if you have the impersonate role, what type of user are you not able to impersonate?
a) Extended security admin
b) security desk users
c) special agents
d) government customers
e) security incident response users
47. on a list, what part of the table, does each column show?
a) an element
b) a relationship
c) a record
d) a attribute
e) a Field
48. Which type of field allows you to enter freely using letters, numbers, and special characters?
a) multi line text
b) single line text
c) open text
d) text
e) string
49. To quickly return to your instances home page, what item would you click?
a) star icon
b) shortcuts icon
c) navigation header
d) gear icon
e) instance logo
f) user menu
50. Which admin role is required to make changes to high security setting?
a) Ad_admin
b) High_sec_admin
c) Sn_ad_admin
d) Admin
e) Security_admin
51. with the admin role, a user would have access to all platform features, functions, and data with
what exceptions?
a) High security and human resources
b) human resources and security operations
c) employee personality identification information and security operations
d) human resource and enterprise CMDB
e) security operations and vulnerability response
52. from the my approval module, you want to quickly authorize a request. how can you do this
quickly from the list view?
a) right click on the requested state, select approve
b) right click on the approval number, select approve
c) select approval record by checking box, click on green check
d) right click on the approval number, select approved, click green check
53. what attributes you can manage using system properties> basic configuration UI16? Choose five
answers?
a) default calendar
b) default region
c) base theme
d) preferred browser
e) font style
f) banner image
g) start-up sound
h) browser tab title
i) animation style
j) user photo icon on/off
k) module text color
l) header background color
m) default homepage
54. What module do you use to access the full screen view of connect?
a) Connect> dashboard
b) Connect> workspace
c) Connect> connect chat
d) Connect> tools> workspace
e) Connect> agent workspace
55. A new employee joins the IT department and needs to perform work assigned to network and
Hardware groups. how would you set up their access? Choose 3 answers?
a) add user account to hardware group
b) add user account to ACL
c) add user account to itil group
d) Create user account
e) add user account to IT knowledge base
f) add user account to network group
56. when would you use the following steps? i) Homepage admin > pages ii) Right click on homepage
record iii) select unload portal page
a) to add a homepage to an update set
b) to delete homepage
c) to publish a homepage to the portal
d) to retire homepage
57. On a business rule, when setting determines at what points the rule executes. what are the
options for specifying that timing?
a) Prior to, synchronous, on update
b) Insert, update, delete, query
c) Before, synchronous, schedule job, views
d) Before, after, Async, display
58. what is the language used for scripting in the ServiceNow?
a) Perl
b) Python
c) JavaScript
d) C++
e) PHP
f) Glide
59. which script can run when a record is displayed, inserted, updated, deleted or when a table is
queried?
a) client script
b) business rule
c) UI script
d) scheduled job
e) record rule
60. what process allows user to create, categorise, review, approve and browse important
information in a centralised location that is shared by the entire organization?
a) Self-service management
b) Knowledge-centered management
c) knowledge management
d) business information management
e) information portal management
61. Which storefront is a single location for accessing prebuilt spokes, to quickly integrate with 3rd
party services to build and share content?
a) integration portal
b) integration store
c) service now spoke store
d) integration one stop
e) ServiceNow store
f) integration spoke hub
g) spoke store
62. which role can manage multiple knowledge bases?
a) Sn_kb_admin
b) Kb_Admin
c) Knowledge_admin
d) Knowledge_base_admin
63. You are creating a catalog item for ordering a new desktop computer. The computer have these
options: colour: black or silver, ram: 32 MB or 64 MB, keyboard: standard or economic, monitor:
24 inch or 32 inch. how would you add this option to the catalog item form?
a) add choices
b) add UI options
c) add variables
d) add fields
64. A service catalog project will involve building 80 catalog items. for each of the catalog items, the
following fields will be mandatory on the forms:
a) requested for
b) requested by
c) approving manager
d) delivery instructions
all of the other variables will be specific to the individual catalog item. what features would you use when
designing the catalog item form?
a) create an order guide which includes all variables; then copy and hide variables as
needed.
b) create one variable set for the four variables; then add the variable set to each of the
eighty catalog items
c) create a variable set template; they apply to all of the catalog items
d) create a record producer that contains the four fields; then add to the record producer
related list on the catalog items
e) create a floor designer action, with variable set data pill; then apply flow to all of the
eighty catalog items
65. what is the best practice regarding data imports?
a) plan time before your import to remove obsolete or inaccurate data.
b) use extremely large import sets, instead of multiple large import sets.
c) adjust your transform maps, after the data is loaded into the target table
d) create a new import set table for each new data load
e) monitor data quality and clean imported data using the data scrub workspace
66. which service now resource can be used as a blueprint to map your IT services to service now?
a) Configuration management database (CMDB)
b) now learning
c) service now wiki
d) service mapping guided setup
e) common service data model (CSDM)
f) IT service management (ITSM)
67. What are the steps for importing data using an import set?
a) Identify source: import transform map; run transformer; verify import
b) Load the data; create transform map; transform data; clean up import table
c) select source file; run auto map; transform data; clean up target table
d) set up LDAP; run auto map; transform data; clean up target table
68. you have been asked to create a way for users to order a new iPhone, but only if they get two
levels of approval. the approvers and users should be automatically notified at each approval
level. what feature would you use to manage the approvals and notification?
a) Flows
b) approval criteria
c) approval chains
d) approval delegates
e) parent child approvers
69. when importing data, what happens to imported rows, if no coalesce field is specified?
a) all rows are treated as new records, but error will be flagged in the import log
b) duplicate rows are rejected from the import
c) all rows are treated as new records. no existing records were updated
d) all rows or rejected from the import, as coalesce field is required
70. what tool allows you to drag and drop to specify links between source fields on an import set
table and destination fields on any service now table?
a) Mapping assist utility
b) import workspace
c) data source map
d) import designer
e) transform designer
f) transform dashboard
71. when importing data from a spreadsheet which step defines where the incoming data columns
will be written in the receiving tables?
a) schedule transform
b) select data source
c) field mapping
d) load data
e) create transform app
72. to quickly return to a homepage you were using 5 minutes ago, which item would you click?
a) gear icon
b) clock icon
c) right click history
d) homepage icon
e) history module
f) start icon
73. what is the most important thing to remember about activating a plugin?
a) install dependent plugins first
b) tick the box for adding demo data
c) plugins once installed cannot be uninstalled
d) submit HI ticket to get Authorization
e) plugins are prohibited in personal developer instances
74. Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom
prefix?
a) excluded table
b) scooped application table
c) system table----------------------------------wrong
d) explanation table
e) Xray search table
75. within the report library, there are many baseline reports that can be used for learning about
reports. what could you search for to locate ITIL best practice indicator reports?
a) KPI
b) ITSM
c) ITIL
d) PA
e) Sn_itil
76. while on an incident record, how would you add a tag for” special Handling” To the record?
a) click on the context menu, select add tag, type special handling, press enter
b) on the special handling field, check the box
c) on the tag field, select special handling from the choice list
d) click on the hamburger icon, click add tag, type special handling, press enter
77. when using context menu on list, form, and column headings, what are the quick way to access
the menus? choose two answers?
a) right click on the list, form, or column heading
b) click on context menu icon
c) shift click on the list, form, or column heading
d) double click on the list, form, or column heading.
e) Ctrl M
78. which icon in the banner do you use to turn on the application picker and the update set picker?
a) Magnifier
b) check box
c) question mark
d) Gear
e) chat bubbles
79. A new service desk employee in Latin America Complaints that the create dates and time are
incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache
80. A department uses SLA data extensively to run reports. they keep asking for help with building
reports off of the same set of tables. they seem to be conducted by dot walking. What could you
do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format
81. what are examples of core tables in the ServiceNow platform?
a) Team, party, awards
b) User, task, incident
c) Work, caller, timecard
d) base configuration item, configuration item, base task
82. What are the benefits of assigning work tasks to a group, rather than to an individual? choose five
answers?
a) group members can avoid task which are nearing SLA breach
b) group members can pick task based on the SLA urgency
c) Site support members can pick task based on location
d) groups can assign task to users based on on-call schedules
e) group can assign task to users based on skills
f) groups can assign task to user based on availability
g) group members can pick task, based on highest priority
h) group members can choose their preferred task from my groups works
83. what sections on the CI form, can you find information about the other CIs associated with your
CI?
a) related list
b) related items
c) affected CI tab
d) related links
e) child CI tab
84. A manager wants to run a report showing how many service requests have been fulfilled for
business cards since the beginning of the year. what table would they select for building this
report?
a) Request[sc_req]
b) requested item[sc_req_item]
c) task[task]
d) catalog item[sc_cat_item]
e) catalog task[sc_task]
f) service catalog[sc_catalog]
85. your customer requires that they be able to monitor which users are performing impersonation
in their instance. what would you do to meet that requirement?
a) add the role log write[sn_Log_write] to the impersonator group
b) activate the glide.sys.log_impersonation script
c) create user update set for impersonation tracking
d) on the impersonator role record, right click and select create log
e) from the user icon, select elevate roles
86. sections on a form can appear as: one or two columns, tabs. From form designer, how do you
define a section, so it displays as a tab?
a) name the section
b) add_tab to the end of the section name
c) add. tab to the end of the section name
d) click context menu> configure tabs
e) click the gear and check the tab option
87. a manager is complaining that they can't get the data then they need on a report, because the
data resides in two different tables. this data is used for many different reports in their
department. you have checked to see if dot walking will meet the requirement and it is not
possible. what else might you try to help this manager?
a) create a database view
b) create a report source
c) create a custom table
d) export the tables to spreadsheet
e) create a report template
88. tables can be characterised in multiple ways. which of this combination is impossible? choose 2
answers?
a) custom and core
b) customer and child
c) base and parent
d) custom and parent
e) core and base
f) child and core
g) custom and base
h) parent and child
89. What are advantages of using flow designer? choose three answers?
a) supports legacy workflows
b) less manual scripting
c) enables complicated scripting
d) reduces technical debt
e) supports advanced developers
f) compliments the integration store
g) smooth integration with 3rd party systems
90. what policies are applied to all data entered into the platform via form (UI), import sets or web
services?
a) data submission policies
b) data quality policies
c) data integrity policies
d) data policies
e) write policies
91. You have been asked to configure form so an Employee could order a tablet and select the
standard accessory options to purchase with it. these Standard options are carrying case, screen
cleaner, tablet stand, and screen protector. what approach would you take? choose three
answers?
a) on shopping cart configuration, select options to show the add accessories button
b) create one catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and
screen protector
c) create catalog item for the tablet and add a variable set to the form for the accessory
options
d) Create a record producer and on the form, add a checkbox variable for each accessory
options.
e) create catalog item for the tablet, and on the form, add a checkbox variable for each
accessory option
92. when moving a homepage or dashboard between instances, what must you remember?
a) they are automatically added to the updates set
b) create a separate update set for them
c) they can be moved using zip files
d) they cannot be moved via XML
e) manually add them to the update set
f) they cannot be moved via updates set
93. when be set up with many to many relationships. what is a classic example of a scenario where
the tables could have many to many relationships?
a) A task can trigger many workflows and workflow can trigger many tasks
b) vendors can sell multiple products and products can be sold by multiple vendors
c) request can contain many items and items can be any item from the catalogs
d) a configuration item can belong to multiple classes and classes can contain multiple
configuration items
94. Your customer wants to add the company’s email banner to each customer Facing email
notification. how would you approach this requirement?
a) create a company HTTP email wrapper
b) create a company email template
c) create a company CSS package for emails
d) create a company email header and footer
95. what catalog tool would you use to create a catalog item or record producer?
a) catalog formatter
b) catalog flow builder
c) catalog builder
d) catalog designer
e) variable designer
f) form designer
g) workflow designer
96. On a form header, what icon would you Click to access template features?
a) paper clip
b) stamp
c) context menu
d) more options (….)
97. Which tab on the knowledge base record, would you use to identify the set of users who are able
to read articles in that knowledge base?
a) can read
b) access list
c) accessible to
d) can access
98. when adding a related list to a form, you choose the related list from the list collector. what is an
example of a related list you might see on the list collector? choose 3 answers?
a) Outages > Task number
b) catalog task> parent
c) HR case> parent
d) Problem== parent
e) release phase== parent
99. in flow designer, where is the data from an action stored so it can be used in subsequent actions
in the flow?
a) Data pill
b) data trigger
c) data element
d) field icon
e) field value
100. Which module would you use to create a new automation of business logic such as
approvals, task and notifications?
a) Process Automation> active flows
b) process automation> flow administration
c) process automation> process flow
d) process automation> workflow editor
e) process automation> flow designer
101. what are the different types of data sources, which may be imported into service now?
Choose 4 answers?
a) implementation spoke
b) JDBC connection
c) DataHub
d) network server
e) LDAP connection
f) local sources (i.e., XML, CSV, excel)
102. What are the examples of UI actions relating to forms? Choose three answers?
a) form context menu
b) form columns
c) form links
d) form buttons
e) form View
103. Which icon would you double Click to expand and collapse the list of all applications and
modules?
a) Funnel
b) Clock
c) Application
d) Star
104. on what part of the service now instance, would you find the option to impersonate user?
a) content frame
b) module
c) application navigator
d) banner
105. what are the main components of the form design interface? Choose 3 answers?
a) field picker
b) field layout
c) form layout
d) page header
e) field navigator
106. what features are available in knowledge management to support continuous
improvement on the knowledge articles? Choose 4 answers?
a) flag article
b) tag as helpful
c) submit KB Errata
d) click frowning icon
e) Add comments
f) rate with stars
107. when a custom table is created, which access control rules are automatically created?
Choose 4 answers?
a) Update
b) Execute
c) Create
d) Read
e) Delete
f) Write
108. when you set a policy that is applied to all data entered into the platform (UI, import sets,
or web services). where does this policy required the Default?
a) Network
b) Server
c) Client
d) Browser
109. Which tool is used to define relationship between fields in an imports Set table and a target
table?
a) schema map
b) transform schema
c) transform map
d) field transformer
110. How would you navigate to the schema map for a table?
a) system definitions> tables. select table. Go to related links and click show schema map
b) system dictionary> show schema map. select table
c) system definition> dictionary. select table. go to related links and click show schema map
d) system definition> show schema map. select table
111. what feature allows you to limit users able to contribute or read knowledge within a
knowledge base?
a) Roles
b) user criteria
c) categories
d) groups
112. What does natural language query allow you to do on a list?
a) set list filter, using audible commands
b) filter list by typing in a phrase
c) predict the filter desired by the user
d) Speak to the condition builder
e) automatically select a filter based on keywords
113. your customer has a human resource knowledge base, which is only accessible to members
of the human resource department. A new procedure regarding employee quarterly reviews
needs to be published to the knowledge base but should be only visible to HR manager. how
would you meet this requirement?
a) Add user criteria for HR manager group on the can read list of the article
b) add user criteria for HR manager group on the categories can read list*(right)
c) on the knowledge article, add an access control for HR manager group on the can read list,
then publish article to any category.
d) On the knowledge base, add user criteria with a manager can read script to the can read
list, publish articles to any category
114. What type of entitles can receive task assignments, in service now? choose two answers?
a) Groups
b) Departments
c) Teams
d) Users
115. what capability allows user to create dashboards with big widgets to visualize data over
time in order to identify areas of improvement?
a) Reporting
b) scheduled reports
c) analytics reports
d) performance analytics
116. which would you follow when testing a catalogue item that has a manager approval flow?
Choose three answers?
a) make sure the latest flows are activated.
b) use the instance Incognito settings to quickly toggle between requester and approval
c) use your admin account, so you can approve the items quickly
d) impersonate the requester to ensure the form works
e) make sure the requester s user record as manager specified
f) Create and select your testing update set before starting the test cases.
117. when designing a flow, how do you reference data from a record, in that flow?
a) Use the condition builder to specify the desired values
b) drag the data pill onto the flow definition
c) add the table reference using the slush bucket
d) specify the source table on the data pill related list
e) drag the table icon onto the flow definition
118. after finishing your work on high security setting, what is a possible way to return to normal
admin security levels?
a) Select global update set
b) end impersonation
c) use system administration> normal security module
d) select normal role
e) logout and back in
119. access controls are evaluated in this order: 1. Match Object against table ACL 2. Match The
object against field ACL. Within step one above, what order are the table ACLs evaluated?
a) general to specific: table ACL, table.field ACL, parent table. field ACL
b) specific to general: table.field ACL, parent table.field ACL, * Field ACL
c) top to bottom: wildcard table ACL, parent table ACL, table ACL
d) bottom to top: table ACL, table. field ACL, parent table. field ACL
e) specific to general: table ACL, parent table ACL, wildcard(*) ACL
120. When selecting the target table for an import, which table can you select? choose three
answers?
a) related tables, using dot walk
b) tables outside of servicenow
c) tables within the existing application scope
d) tables within the global scope
e) tables which allow write access to other applications
121. A user wants to create a set of filter conditions, where they want to show records which
satisfy two conditions: 1. incidents where the state is closed, 2. incidents where assignment
group is network. after clicking the funnel icon, what should the user do?
a) define the first condition; click AND button; define second condition; click run
b) define the first condition; click OR button; define second condition; press enter
c) define the first condition; click> icon on breadcrumb, define second condition; press enter
d) define the first condition; click> icon on breadcrumb, define second condition; click run
e) define the first condition; click AND button; define second condition; press enter
122. What import utility does the system use when the field names on the import set match the
name of the fields on the target table?
a) scheme mapping
b) mapping assist tool
c) automatic mapping
d) mapping dashboard
123. Report designer contains different sections for configuring your report which section is
used to adjust the look of your report, including colours, titles and legend layout?
a) Format
b) Configure
c) Layout
d) Style
124. Which statement correctly describes the difference between a client script and a business
rule?
a) Client scripting executes before a record is loaded and a business rule executes after a
record is loaded
b) a client script executes on the server and a business rule executes on the client
c) a client script executes before a record is loaded and a business rule executes after a record
is updated
d) a client script executes on the client and a business rule executes on the server
125. What are the advantages of using flow designer? choose three answers?
a) reduces technical debt
b) enables complicated scripting
c) less manual scripting
d) smooth integration with 3rd party system
e) supports advanced developers
126. What tool is used to import data from various data sources and map that data into service
now tables?
a) Update set
b) data pack
c) import set
d) transform set
127. How would you distinguish between a base class table and a parent class table?
a) extended tables can be extended from parent tables or base tables; but they cannot be
extended from both.
b) base class table is not extended from another table. parent class tables may be extended
from another table
c) base class tables always have tables extended from them. parent tables do not have tables
extended from them
d) extended tables are always extended from parent tables. extended tables are usually
extended from base tables
128. What are three security modules often used by the System Administrator? choose three
answers?
a) system security> security
b) system properties> security
c) system security> high security settings
d) self-service> my access
e) system security> access control (ACL)
129. On a filter condition, which component is always a choice list?
a) Operator
b) filter criteria
c) match criteria
d) operation
130. Many actions are included with the flow designer, what are some frequently used coreactions? choose four answers?
a) look for update
b) wait for condition
c) create record
d) look up record
e) ask for approval
f) wait for match
131. For your implementation, the following tables are extended from each other. 1) Incident
table is extended from task table 2) super incident table is extended from incident table. in this
situation, which tables are parent, child and base tables? choose five answers?
a) super incident table is a parent table
b) super incident table is a child table
c) task table is a child table
d) super incident table is a base table
e) task table is a parent table
f) incident table is a base table
g) task table is a base table
h) incident table is a parent table
i) incident table is a child table
132. Which is the most efficient way to move large amount of data between instances?
a) Update sets
b) export to data package
c) export to zip
d) export to XML
133. Which service now utility gives a service desk agent the ability to trace from a service
Having an issue, to see which Cis supporting that service have active issues?
a) CI health dashboard
b) event management homepage
c) service dashboard
d) CI dependency view
134. When importing spreadsheet data into service now, what is the first step in the process?
a) select coalesce
b) select import set
c) define data source
d) run data scrabber
e) load data
135. when managing tags, you can adjust who is able to see it. what are the visibility options?
choose three answers?
a) Everyone
b) groups and users
c) me
d) Admins
e) Roles and permissions
136. which modules can you use to create a new table? choose two answers?
a) tables and columns
b) dictionary
c) schema map
d) tables
137. What service now feature allows you to include data from a secondary related table on a
report?
a) outer join
b) joins
c) SQL
d) dot walking
138. which of the following are not included in an update set by default? Choose 3 Answers?
a) Business rules
b) Schedules
c) scheduled jobs
d) transcripts
e) home pages
f) data
139. what options can you see, when you right click on a CI, from the CI dependency view map?
choose three answers?
a) view affected Cis
b) view cases
c) view related tasks
d) view recent outages
e) view knowledge
140. you have heard about a new application released by service now. you want to try it out, to
see if it might be useful for your company’s service now implementation. what would be the best
way to get hands on experience with the new application?
a) active the application plug in, on your personal dev instance
b) check the latest release notes on docs.servicenow.com
c) search the wiki for sales demo request form
d) Activate the application plug in, on your company’s production instance.
141. On a filter condition, there is an element, which is based on the table, the user access
rights, and column on the table. what is this element called?
a) Column
b) Field
c) data element
d) attribute
e) label
142. which module would you use to customize your instance banner image, text and colours?
a) service portal> portals> branding
b) system properties> basic configuration UI16
c) system UI> UI pages> branding
d) home page admin> pages> branding
e) system properties> branding
143. Which service now capability provides assistance to help users obtain information, make
decisions and perform common work task via messaging interface?
a) Knowledge chat
b) virtual agent
c) now support
d) chat box
e) agent workspace
144. service now contains over 25 different report types. what are some of the types? choose
five answers?
a) Semi-donut
b) Speedometer
c) Donut
d) Thermometer
e) Pie
f) Horizontal Bar
g) Odometer
145. On the CI dependency view, what enables you to trace from an infrastructure item, like a
server, to the server that dependent on that server?
a) Transform app
b) Relationships
c) automapping utility
d) service tracer
146. which one statement correctly describes access control rule evalution?
a) roles are evaluated from the general to specific, so a table rule must be active to continue.
b) if a row level rule and a field level rule exist, both rules must be true before an operation is
allowed
c) rules are evaluated using roles. the role with the most permissions evaluates the rules first
d) if more than one rules applies to a row, the older rule is evaluated first
147. Which one of the following describe the primary operations performed against tables in the
service now platform?
a) create, read, upload, delete
b) capture, rate, write, develop
c) create, rate, update, delete
d) create, read, write, delete
148. what are advantages of using spokes for integration? Choose 3 answers?
a) free spokes are available in the ServiceNow store
b) reduces the need for code
c) features scale and control mechanism
d) ensures discoverability and reuse
e) automated event management
149. when looking at a long list of records, you want to quickly filter, to show only those which
have short description containing email. how might you do that?
a) on search box, select text, type email, click enter
b) click list magnifier to expand column search, on short description, type email, click enter
c) click list magnifier to expand column search, on short description, type %email, click enter
d) click list magnifier to expand column search, on short description, type *email, click enter
150. a task worker asks how they can monitor any updates occurring to records assigned to him,
like responses from customers. what do you suggest?
a) on my work list, select activity stream icon to show a frame with live updates
b) select service desk> my work dashboard
c) open an agent workspace tab for each record he wants to monitor
d) click on the eyeglass icon to expand the monitor frame
151. you have an existing customer, who is using workflows for their catalog item. Existing
purchasing policies to require approval for any request that totals over $1000. However,
management wants to change the approval threshold to $1500. which workflow would you
update to make this change?
a) service approval processing
b) purchasing process flow
c) service catalog request
d) service catalog item request
152. after you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers?
a) create application menu with the same name as the table label
b) set the font style on both the application menu and the module
c) specify which roles are able to see the module
d) set the filter condition on the application module
e) Create module with the plural of the table label
f) specify which roles are able to see the application menu
153. What Icon do you use to change the label on your favorite?
a) Triangle
b) Star
c) Clock
d) Pencil
154. What is the platform name for the group table?
a) Group
b) Sys_user_group
c) Sys_group
d) Sys_groups
155. from a form, what would you Click to modify the order of the fields on the form? Choose 2
answers?
a) context menu> configure> form layout
b) context menu> configure> form designer
c) right click on header> configure> form design
d) contexts menu> form> layout
e) right click on header> configure>UX dashboard
156. On access control definitions, what are ways you can set the permissions on a table?
Choose 3 answers?
a) Groups
b) Roles
c) script that sets the answer variable to true or false
d) CRUD
e) conditional expressions
Please find remaining MCQs in the link given below
ServiceNow Certified System Administrator Certificate Dumps 2024 | Free Part -1
ServiceNow Certified System Administrator Certificate Dumps 2024 | Udemy
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