ServiceNow CIS - Certified Implementation Specialist Certification Exam Syllabus 2024 || MNC Answers

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The ServiceNow Certified Implementation Specialist - IT Service Management (ITSM) Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow ITSM Implementation Specialist.

ServiceNow Official Training

1. ServiceNow Platform Fundamentals (formerly ServiceNow System Administration)
2. ServiceNow ITSM Fundamentals
3.  ServiceNow ITSM Implementation

Exam Scope

Specific ITSM Applications

1. Incident Management
2.  Problem Management 
3. Change Management
4. Configuration Management Database 
5. Knowledge Management
6. Service Catalog / Request Fulfillment

Application Concepts

1. For each ITSM application, know the following:
2. Basic and advanced operations performed by users and the system
3. State model and default process flow
4. Functionality and features added or changed in the current release
5. Basic and advanced features in baseline installation of the current release
6. Baseline Application Functionality

Architecture and Security

1. Key tables used in the application Relationships among application tables Roles and default Access Controls
2. Primary application components (Script Includes, Business Rules, etc.)
3. Integration capabilities

Business Cases / Use Cases

1. Value proposition
2. Key Performance Indicators and Benchmarks
3. Selection of appropriate features and functions to meet business requirements

Proven Practices for Implementation

1. Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
2. Implementation solutions that work in conjunction with baseline application functionality

Learning Domain Percent of Exam

• Incident Management - 25% 
• Problem Management - 10% 
• Change Management - 25% 
• Knowledge Management - 10% 
• Request Fulfillment - 25%
• Configuration Management Database - 5%

ServiceNow CAD Exam Summary: